Privacy Policy for enLokal

Effective Date: 11-06-2026

1. Introduction

Welcome to enLokal ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the "App") and use our services (collectively, the "Services").

By accessing or using enLokal, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the App.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and services, or otherwise contact us.

A. Personal Information Provided by You:

• Account Data: Name, phone number, email address, profile picture (avatar), and physical address (including State, District, Area, and Lokal).
• Service Provider & Marketplace Data: Information you provide to offer services or list items in the marketplace, including pricing, descriptions, business details, and ID verification documents (if applicable).
• Communications: Messages, reviews, feedback, and customer support inquiries sent within the App.

B. Information Collected Automatically:

• Location Data: With your permission, we collect precise geolocation data to connect you with nearby service providers and marketplace listings. You can enable or disable location services in your device settings.
• Device and Usage Data: IP address, device type, operating system, browser type, device identifiers, and information about how you interact with the App (e.g., features used, time spent).

3. How We Use Your Information

We use the information we collect or receive for the following business purposes:

• To Facilitate Account Creation and Logon: To manage your account, verify your identity, and keep your account functioning securely.
• To Provide Services: To connect users with local service providers and marketplace sellers based on their geographic location (Lokal/Area).
• To Communicate with You: To send you administrative information, service updates, and marketing communications (if you have opted in).
• To Manage User Orders and Requests: To manage bookings, marketplace transactions, and inquiries.
• To Ensure App Security: To monitor for fraudulent activity, enforce our Terms of Service, and comply with legal obligations (e.g., suspending accounts that violate guidelines).

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• Other Users: When you interact with the App (e.g., as a service provider or marketplace seller), your public profile details (name, lokal, ratings, active listings) will be visible to other users.
• Third-Party Service Providers: We may share data with third-party vendors that perform services for us (e.g., Google Firebase for database hosting and authentication, cloud storage for images, and analytics providers).
• Legal Obligations: We may disclose your information if legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, or court order.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Third-Party Technologies (Firebase)

We use Google Firebase for authentication, database management (Firestore), and storage. Your data is stored securely on Firebase servers. By using enLokal, you acknowledge that your data will be processed in accordance with Google's Privacy Policy.

6. Data Retention and Security

We keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

We have implemented appropriate technical and organizational security measures (including secure authentication via Firebase) designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet can be guaranteed to be 100% secure.

7. Your Privacy Rights and Choices

Depending on your location, you may have the right to:

• Access, Update, or Delete: You can review, change, or request deletion of your personal information by logging into your account settings.
• Location Tracking: You can revoke the App's access to your precise location at any time through your device's operating system settings.
• Opt-out of Notifications: You can manage your preferences for alerts within the App settings.

8. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Child Safety & Content Moderation Policy

Zero Tolerance for CSAM/CSAE: enLokal has a strict, zero-tolerance policy against the creation, sharing, or facilitation of Child Sexual Abuse Material (CSAM) or Child Sexual Abuse and Exploitation (CSAE).

• In-App Reporting: Users can instantly report any profile, listing, or message containing inappropriate content or safety concerns using the in-app reporting features.
• Continuous Moderation: We actively moderate user-generated content, profiles, and service listings. Any account found attempting to distribute harmful or exploitative material will be permanently banned immediately.
• Reporting to Authorities: In compliance with regional and national laws, enLokal reports any suspected instances of child exploitation or abuse directly to relevant law enforcement agencies and national authorities.
• Point of Contact: For explicit compliance inquiries regarding child safety practices, reach out to hamisulfuwad@gmail.com.

11. Contact Us & Data Deletion Requests